Webinar

The Accountability Trap: What’s Holding Back Your Culture of Quality?

Duration: 60 minutes
Are your quality initiatives falling short, despite having people, processes, and tools in place?

Many manufacturing leaders struggle with ensuring their teams consistently follow quality processes. When results don’t improve, the instinct is to hold people accountable – but accountability alone isn’t the solution.

Join Richard Nave and Josh Santo as they explore why the usual approach to accountability can actually be a barrier preventing a true Culture of Quality. Learn why traditional accountability methods fail, how leaders can drive motivation, and what practical steps you can take to inspire real engagement with quality processes.

What You’ll Learn:
  • Spot the Signs: Identify indicators that accountability efforts aren’t working.
  • Understand the Real Problem: Learn why enforcement doesn’t drive sustainable quality improvements.
  • Reframe Accountability: Understand the difference between holding people accountable and people taking accountability.
  • Leadership’s Role: See how the right leadership approach can motivate teams to own quality processes rather than comply begrudgingly.
  • Turn It Around: Learn steps to improve engagement, focus, and buy-in across frontline teams, supervisors, and engineers.
Who Should Attend?

This webinar is designed for:

  • Quality professionals, engineers, and manufacturing leaders looking to improve engagement with quality processes.
  • Plant managers and operational leaders/strong> who want to drive meaningful culture change.
  • Anyone managing direct reports who wants to move beyond compliance-driven accountability toward sustained motivation and performance.

Watch on demand:

1705937145140
Josh Santo
Director of Product Marketing, EASE
Richard Nave
Richard Nave
COO, The Luminous Group